INQUIRY

Terms & Conditions

  1. All accommodation bookings and related agreements made between Candeo Hotels ("Candeo Hotels", "we", "us") and a guest ("you") shall be in accordance with the these Terms and Conditions. Any matters not covered in these Terms shall be governed by laws, regulations and generally accepted practices.
  2. In the case that Candeo Hotels form a special agreement with you, notwithstanding the provisions of the preceding paragraph, it will be assumed that this special agreement shall take precedence over the provisions of these Terms to the extent that it does not violate laws, regulations or general practices.

Article 2 (Booking Accommodation)

  1. When booking accommodation at Candeo Hotels, you must provide the following information at the time of booking:
  2. Guest's names
  3. Dates for the days you will stay at the hotel, and the estimated time of arrival
  4. Cost of stay (based in principle on the basic costs stipulated in the Attached Table 1)
  5. Other information we deem necessary
  6. If you request to extend the stay of your booking beyond the date mentioned in Item 2 of the preceding paragraph, it shall be regarded as you creating a new booking at the time of request.

Article 3 (Finalizing a Booking)

  1. You will have successfully booked accommodation at Candeo Hotels after we have accepted your booking request as stipulated in the preceding article. You will not have successfully booked accommodation with us if we do not approve your booking request.
  2. When you have successfully booked accommodation pursuant to the provisions of the preceding paragraph, you will be required to pay a deposit for your accommodation in a manner stipulated by Candeo Hotels. This amount will be within the limits of the basic accommodation charges and must be paid by the date we specify.
  3. The deposit you pay shall be primarily used towards paying the total cost of your accommodation. When cancelling a booking, the deposit will be used for the related cancellation fee specified under Article 6 and Article 18, with any remaining amount being paid back to you as stipulated in Article 12.
  4. If you fail to pay the deposit by the specified date as stipulated in Paragraph 2, Candeo Hotels will deem your booking request invalid. However, this is limited to when we provide you with a specified date until which you must pay the amount of a depo